Reservations
Information and Precautions Regarding Reservations
Reservations
- Because only limited numbers of seats are available, a reservation is recommended when using the service. (108 seats per-ferry)
- Unreserved seats may be used by those without reservations if available on the day of travel.
How to Reserve
Reservations can be made online, cellphone, or fax. Details about each reservation method are outlined below:
Precautions when using the ferry in conjunction with flights
When using the high-speed ferries departing from Tsu-Nagisamachi Port, we recommend reserving a departure time that allows you to arrive at least 1 hour prior to departure for domestic flights, and 2 hours prior to departure for international flights, taking into consideration the possibility of ferry cancellations.
When using the high-speed ferries departing from Chubu Centrair International Airport, we recommend reserving a departure time 1 to 2 hours after arrival, taking into consideration the possibility of flight arrival delays.
If empty seats are available, you may board a ferry that departs prior to your reserved time.
Boarding Procedures
Boarding procedures begin 1 hour prior to departure. Please complete all boarding procedures at least 20 minutes prior to departure. Please contact us if you will be late. If you do not contact us, you may not be able to board the ferry.
Tickets are to be paid for on the day, so please inform the ticket booth of your reservation number.
Customers using travel company coupons, boarding tickets, or multiple-use tickets will need to exchange them for a boarding pass at the ticket booth.
Cancellation Fees
Cancellation fees will apply for cancellations from 7 days prior to departure. (※All cancellation fees shall be rounded up to the nearest 10 yen figure)
Please contact us if you plan to change or cancel your reservation.
| From 7 – 3 days prior | From 2 days prior to time of departure | After departure |
|---|---|---|
| 10% | 30% | 100% |
Disclaimer
As outlined in Article 5. of our operating agreement, situations may arise where service must be delayed or suspended. Our company will not provide compensation for damages relating to suspension of service arising from situations outlined in Article 5. (Other situations depend on our operating agreement.)
Article 5.
The company may cancel, change the departure/arrival time/date, route, or departure/arrival port of any of its ferries for regulations outlined in applicable laws and regulations, or for any of the following reasons.
1. If it is dangerous to operate a ferry due to weather or ocean conditions.
2. Due to natural disasters, fires, accidents at sea, mechanical issues with ferries, or for other unavoidable reasons.
3. Due to strikes amongst ferry workers, or due to other reasons related to direct action.
4. Due to injury or illness amongst ferry workers.
5. For reasons related to misconduct such as ferries being seized or destroyed.
6. For reasons relating to laws or legal requests.
Reservations, Changes, and Cancellations
Reservations can be made up to 3 months prior to the day of departure.
Reservations for Tsu-Nagisamachi – Chubu Centrair International Airport
Reservations Available 3 Months Prior to Departure
- ※ Fax reservations must be made 2 days prior to reservation date.
Reservation Methods Up to 1 Day Prior
- ※ Web and cellphone reservations can be made up to 24:00 on the day prior to departure.
※A cancellation fee applies to cancellations made within 1 week prior to departure.
Web Reservations
All changes/cancellations to reservations must be made through the reservation center.
1.Select your desired departure day
After selecting your desired departure day, click the “Select Route” button.
| Select a route | Select your desired route. |
| Departure date | Web reservations can be made up until the day prior to departure. Please contact us at 059-213-4111 for reservations on the day of departure. |
2.Confirm seat availability for your desired boarding time
Confirm seat availability for your desired boarding time, then click the select button.
| If there are no seats available (indicated by a “×”) | No internet reservations are available for this departure time. There may still be free seats available, so please contact our reservation center. |
| If there are no seats available (indicated by a “△”) | You may not be able to make a reservation depending on the number of people travelling. |
| If there is a “〇” or “◎” displayed | Reservations are available. |
3.Confirm the usage agreement
Confirm the usage agreement, and if you agree to its content, click the “Agree” button.
4.Input all necessary details
Input all necessary customer information, and click the confirm button.
A confirmation e-mail will be sent to you. If it does not arrive, you may have input your e-mail address incorrectly.
Even if it does not arrive, your reservation may have been successfully made. Please contact our reservation center.
5.Confirm that your reservation is complete
Your reservation is now complete. A confirmation e-mail should have been sent to the e-mail address you input.
Please print out the content of the confirmation e-mail and bring it with you on the day of departure.
Cellphone Reservations
1.Send a blank e-mail
Use your cellphone camera to read the QR code below, and send a blank e-mail to the e-mail address that was revealed.
2.Access the cellphone site
An automatic reply will be sent to your cellphone’s e-mail. Click the URL within the e-mail to access the cellphone site.
※ If no automatic reply is sent, please confirm that your cellphone can receive e-mails from “tsu-airportline.co.jp”.
3.Input your reservation information
Follow the steps on the screen to reserve your desired time/date.
4.Confirm the reservation details
A confirmation e-mail will be sent to your cellphone’s e-mail address. Please bring your cellphone with you on the day of departure and show the e-mail to our staff.
Reservation by Fax
1.Print out the fax reservation form
Print out the fax reservation available at the URL below.
2.Fill in all necessary details and send it by fax
Fill in all necessary details on the reservation form and send it to us by fax.
If your fax is received by noon, a reply will be sent same day.
If your fax is received after this time, a reply will be sent the next day.
【FAX Number】
Tsu Airport Line
059-246-5558
Open: 24 hours
3.Confirm the reservation details sent to you
If there are no mistakes in the reply that was sent to you, the reservation is complete.